Titanium Elite Limited Lifetime Warranty
Limited Lifetime Warranty
Titanium Elite's cookware is constructed in Germany by highly skilled craftsmen using only the very best materials. The cast bottom has a limited lifetime warranty on the planess of the base and a guarantee that the base will not warp. This unique customer oriented warranty has come about as a result of our high standards for product quality and commitment to satisfaction. Our products are warranted to be free from defects in material and workmanship under normal household use. Such warranty shall not apply to damages resulting from accidents, abuse or misuse, including damage caused by overheating and does not apply to scratches, marks caused by using metal utensils, stains, discoloration or other damage which does not impair the functionality of the cookware. Accumulation of food residues following an improper maintenance or dirty pan may effect the non-stick ability and will not constitute an exchange under warranty.
ALL WARRANTY CLAIMS MUST BE SUBMITTED THROUGH THE MAIN OFFICE. PLEASE DO NOT BRING MERCHANDISE TO ANY TRADE SHOW AS OUR REPRESENTATIVES ARE NOT EQUIPPED WITH EXTRA STOCK.
1) A letter must accompany the product and indicate the problem or defect.
2) Proof of purchase must be included. (Copy of the original purchase receipt).
3) Return cookware postage paid. An administrative fee will be charged for all warranty claims after the first calendar year of ownership. The warranty is valid for 25 years.
3) To validate this warranty, you MUST send the warranty paperwork within 14 days provided to you upon receiving your merchandise.