Return and Refund Policy
Thanks for shopping at Euroshine USA, Inc.
(Please read carefully)
If you, our Customer, should need to cancel this order, we will gladly do so within 3 days from the Date of Order. If
you place a cancellation within the 3 days and the order has shipped, you will be charged shipping charges (to and
from). In the event there are any missing items identified to you by us on backorder, multi-item orders only, this is
not considered a valid reason for the return or cancellation of the whole shipment. Customers are to call within 24
hours of receipt of order to expedite forwarding of any missing items not notified as on backorder. Items damaged or
lost in transit are the sole responsibility of the carrier, so please notify and file a prompt claim with the carrier.
We will assist you with any information needed to file a claim. We will replace defective items.
Items to be returned in their original condition and in their original packaging unused (1) do not have any missing
parts, hardware, or instructions. (2) Are not damaged due to incorrect assembly or handling. (3) Have the original
manufacturer information (tags) attached to the items as shipped. Customers are to call the Customer Service Line:
352-596-4555, prior to returning any purchased item(s), to obtain a “return authorization number and shipping
instructions”. Once your return has been received, an inspection is conducted of the return, and if it is verified that
your return meets the above guidelines, a refund (less freight charges) will be issued. All applicable sales taxes will
be refunded. The cost of the shipping back items deemed to be correctly ordered is the sole responsibility of the
customer and will be subject to a 20% or a minimum of $10.00 processing fee. C.O.D. shipments will not be
accepted. Items returned must conform to the shipping instructions received from Euroshine USA, Inc./Trans
Atlantic Sales, Inc./Euroshine Inc. Returned items incorrectly shipped by customers will not be processed or
returned. Items not purchased from Euroshine USA, Inc. / Trans Atlantic Sales, Inc. / Euroshine Inc. will not be
accepted. All sample (Demos) sales of merchandise at shows purchased and taken from the show will be
considered a FINAL sale and cannot be returned or canceled.
If you have any questions on our return policy, or need help with shipping and returning, please call customer service during normal business hours.