Site Information

 Loading... Please wait...

FAQ

 

Q.  How quickly will I receive my order? 
 A. Orders for all in-stock merchandise are processed within 72 hours. Items shipped by standard delivery methods should be received within 10 business days. Some specialty items may require additional delivery time. 
Q. How is a product delivered?
A. Most orders are sent Standard Ground Shipping via UPS or the U.S. Postal Service. For faster delivery of most items, you can upgrade your shipping, for an additional fee, to 2nd-Day Air or Overnight Air. To upgrade your shipping, use the shipping option when you place your order.
Q. Can I have an item sent to another address?
A. Yes. You can have your purchase sent directly to another recipient's address.
  • When ordering on the Internet, use Standard Check-Out to type in the recipient's address.
  • When ordering through a Customer Representative, you can have your item sent to any recipient's address, just notify the Representative..

 

Q. Where can I have my order shipped?
A. Euroshine ships to all 50 states and Canada.  Items shipping to offshore points may be delivered via U.S. Postal Service or United Parcel Service (UPS) based upon applicable regulations and service criteria. Certain ship methods may not be available for some products or locations. Hazardous items such as cleaning products, etc. can only be shipped within the contiguous 48 states.

Please note that standard shipping and handling charge is also available within the contiguous 48 states. Euroshine customers outside the aforementioned area should call Customer Service for information regarding their S & H charges.

Canadian customers will receive their orders through the Canadian Post or United Parcel Service (UPS). 

 

Q. How do I know my Shipping & Handling charges?
A. On euroshine.com, each Product Detail shows the standard   S & H charges for that item once placed into your shopping cart. When you go through Check-Out, the S & H fees, and applicable sales tax are added, and you are provided with the order total before you submit your order. If you choose to upgrade the shipping time, you also will be told the additional S & H fee.

Please note that standard shipping and handling charge is only available within the contiguous 48 states. Euroshine customers outside the aforementioned area should call Customer Service for information regarding their S & H charges.